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SHIPPING & RETURNS
SHIPPING POLICY
At La Zé, we are committed to ensuring your order arrives safely and efficiently. All orders are shipped via The Courier Guy and are processed within 1–3 business days, excluding weekends and public holidays. Delivery timelines may vary depending on your location, but standard delivery typically takes between 2–5 business days within South Africa.
Once your order has been dispatched, a tracking number will be provided so you can monitor your delivery directly through the courier service. Please ensure that all delivery information provided at checkout is accurate, as La Zé cannot be held responsible for delays caused by incorrect address details.
Shipping fees are calculated at checkout and are non-refundable. In the event that a return is approved, the customer will be responsible for all return shipping costs unless otherwise stated.
RETURN & EXCHANGE POLICY
Due to the hygienic and personal nature of bath, body, and cosmetic products, La Zé does not offer returns or exchanges on any products that have been opened, used, or where the protective seal has been broken.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photographs and your order number so we can assess the matter and assist accordingly.
Approved returns must be unused, unopened, and in their original packaging. Any approved return shipping costs will be the responsibility of the customer. We reserve the right to refuse returns that do not meet these conditions.
At La Zé, we take pride in the quality and care behind every product and appreciate your understanding regarding our hygiene and safety standards.